Ocean Blue Casino
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Ocean Blue Casino is an online gaming platform operating in the Dominican Republic. We offer a variety of entertainment options, including lottery and sports betting. Our mission is to provide a safe and reliable gaming experience for our users.
General Information
Ocean Blue Casino strives to deliver quality service to its customers. Our website is designed to facilitate access to various games and betting options. We operate under established regulations to ensure a fair and transparent gaming environment.
Deposits and Withdrawals
Deposits
Deposits at Ocean Blue Casino are processed efficiently, so you can start playing quickly.
| Parameter | Value |
|---|---|
| Minimum Amount | RD$250 |
| Maximum Amount | No limit |
| Processing Hours | Mon-Sat: 8:30 AM – 10:15 PM, Sun: 9:00 AM – 10:15 PM |
Deposit Rules:
- Send transfer confirmation/proof to your customer service manager.
- All transfers are verified before approval.
- The same credit/debit card cannot be used by multiple users.
Withdrawals
Withdrawals are processed under the following conditions:
| Parameter | Value |
|---|---|
| Minimum Amount | RD$500 |
| Daily Maximum | RD$100,000 |
| Daily Withdrawals | Max 2 per day |
| Processing Hours | Mon-Fri: 9:00 AM – 12:00 PM and 3:00 PM – 5:00 PM, Sat: 9:00 AM – 12:00 PM |
Withdrawal Rules:
- Withdrawals from unused deposits are not allowed.
- Verify your account details before requesting a withdrawal.
- Withdrawals are not processed on Sundays or public holidays.
Gaming Options
Lottery
Ocean Blue Casino offers lottery options with the following features:
| Game Type | Max Bet Limit |
|---|---|
| Quiniela | RD$2,500 |
| Palé | RD$100 |
Payment Process:
- Wait for the draw to occur.
- Allow 12 minutes for the winning numbers to be updated.
- Prizes will be automatically credited to winners’ accounts.
Sports Betting
Rules for Sports Betting:
- Payments are made the day after events conclude.
- Bets are not paid if there are errors in the odds or event times.
- Fraudulent games will result in bets being voided.
Affiliate Program
Program Features:
- Commissions are automatically credited at 12:00 AM.
- Commissions are not paid if referrals withdraw funds without placing significant bets.
- Creating multiple accounts for a single user is prohibited.
Customer Support
| Department | Operating Hours |
|---|---|
| Information Center | Mon-Fri: 8:30 AM – 5:00 PM, Sat: 8:30 AM – 12:00 PM |
| Customer Service | Mon-Thu, Sat-Sun: 8:30 AM – 2:50 PM |
Privacy Policy
At Ocean Blue Casino, we commit to:
- Not selling or renting your personal information to third parties.
- Using your information only to respond to inquiries and requests.
- Protecting your information both online and offline.
- Limiting access to personal information to essential personnel.
Security
We implement the following security measures to protect your information:
- Encryption for sensitive data transmitted online.
- Physical, electronic, and procedural safeguards.
- Limited access to personal data for authorized employees.
- Regular reviews and improvements to security practices.
Terms and Conditions
By using our website, you agree to the following terms:
- Website content is for general information and may change without notice.
- No guarantees on the accuracy or suitability of the information provided.
- Use of website content is at your own risk.
- Links to external websites are not under our control.
Responsible Gaming
Ocean Blue Casino promotes responsible gaming by offering:
- Tools to set deposit and playtime limits.
- Information on support organizations for gambling problems.
- Options for temporary or permanent self-exclusion.
- Staff training to assist players with gambling concerns.
Payment Methods
We accept various payment methods for your convenience:
- Bank Transfers
- Credit and Debit Cards
- E-wallets (details available in the payments section)
Make sure to check the associated fees and processing times for each payment method.
Gaming Limits
To promote responsible gaming, we have implemented the following limits:
- Deposit Limits: Set daily, weekly, or monthly deposit limits.
- Loss Limits: Define a maximum allowable loss amount.
- Time Limits: Set a daily maximum gaming duration.
These limits can be adjusted by contacting our customer service team.
User Reviews
María R.: “Ocean Blue Casino provides a smooth gaming experience. Payments are quick, and the customer service team is very supportive. I especially recommend the lottery options.”
Carlos M.: “As a fan of sports betting, I appreciate Ocean Blue’s competitive odds and diverse event offerings. The deposit and withdrawal processes are easy and secure.”
Ana L.: “I enjoy the website’s user-friendly interface. My experience with the lottery games has been positive, and the affiliate program is a great way to earn extra income.”
Common Issues and Solutions
Issue: Delay in deposit crediting.
Solution: Verify that you have sent the transfer confirmation to your customer service manager. If the issue persists, contact technical support with your transaction details.
Issue: Difficulties with withdrawals.
Solution: Ensure you meet the minimum withdrawal amount (RD$500) and stay within the daily withdrawal limit (RD$100,000). Verify that your request was submitted during the designated processing hours.
Issue: Affiliate program commissions not credited.
Solution: Check that referrals have placed substantial bets before withdrawing funds. If the conditions are met and commissions remain unpaid, contact the affiliate department.
FAQs
How long does it take to process a withdrawal?
Processing times depend on the day of the week. Weekday requests are processed from 9:00 AM to 12:00 PM and 3:00 PM to 5:00 PM. On Saturdays, withdrawals are processed from 9:00 AM to 12:00 PM. No withdrawals are processed on Sundays or public holidays.
What should I do if I made an error entering my account number for a withdrawal?
Always double-check your account details before submitting a withdrawal request. The casino is not responsible for incorrect information once the transaction is completed. Reversals can only occur if the bank returns the funds to the casino.
How are affiliate commissions paid?
Commissions are automatically credited at midnight. If a referral withdraws funds without placing bets or using their deposit, the commission will not be paid. Multiple accounts for a single user are strictly prohibited.